![]() Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives.Escalate issues appropriately to management as needed. Work cases as assigned through case management system to ensure all customer issues can be resolved.Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.Builds and maintains business relationships with Retail and Lowe’s Pro partners.Effective problem solving, change adoption, team orientation and empowerment skills.Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations.Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.Knowledge of Home Delivery XDT operations.Ability to deliver business results and handle multiple tasks in a past paced environment.Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.Responsible to support delivery operations from internal and external customers.Inputting customer claims into the claim portal system Processing customer orders and adjustments Listening and resolving conflicts and concerns Additional job responsibilities include the following:ĭocumenting using MS Office and other systems MDAs process orders and fulfill customer needs to ensure customer satisfaction. Customer Resolution Associate - Market Delivery (MDAs) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction.
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